Getting Ready for Your Visit

Carpet cleaning

• Vacuum first. Please vacuum thoroughly before we arrive. Heavy dry soil may add to the cost.
• Point out problem areas before we start: stains, odors, pet urine and traffic lanes.
• Clear the floor of small and personal items, clothes and toys, and move any furniture you’d like moved. We clean around furniture as standard.
• Pets: please keep them in a separate area. The front door will be open while we work.
• Parking: keep the driveway or the closest spot to your front door clear for our van.

We do our best to price accurately over the phone, based on what you tell us and our standard scope of work. The final price is confirmed on-site based on size and soil level. A standard room is up to 175 sq. ft. Specialty treatments such as urine, ink, tar, paint and slime are not included in a standard cleaning.

Tile & grout or wood floors

• Sweep and vacuum the floor thoroughly before we arrive.
• Point out stains, missing grout, cracks and hard-water areas before we start.
• Clear small items and move any furniture you’d like moved.
• Keep pets in a separate area and leave parking close to the door for our van.

Standard cleaning does not include grout or stone restoration: extremely soiled stone and grout, hard-water build-up, efflorescence, soap scum and deep stains are quoted separately.

Upholstery

• Vacuum the furniture if you can, and point out stains, urine or odor areas.
• Clear the area around the furniture and remove small items.

Pillows and special stains (urine, vomit, ink, paint or synthetic dyes) are not included in standard upholstery pricing. We don’t clean unprotected leather, rayon/viscose or linen upholstery.

Area & oriental rugs

We recommend cleaning rugs off-site, which is far more effective because of how rugs are made. If a rug can’t leave your home, the technician may offer an on-site cleaning. It won’t be as deep, the risk of damage is higher, and Utah Pros can’t be held liable for damage from an on-site cleaning you chose after we recommended off-site cleaning.

Quote visits

If you booked an in-home quote, please have all decision-makers present and move anything covering the areas to be cleaned so we can price accurately.

Rescheduling and cancellation

Need to reschedule? Please let us know at least 24 hours before your appointment and we’ll find a new time. A $50 non-refundable deposit may be collected and applied to your final balance once the service is complete.

If you need to cancel, please do so at least 24 hours in advance. Cancellations within 24 hours of the appointment may be charged a $75 cancellation fee. If our technician arrives and can’t complete the service for any cancellation reason, there is a $100 charge to cover travel and labor.

To reschedule or cancel, call us at (385) 236-0508 as soon as possible.

Payment

Payment is due when the service is complete and is collected on-site. If you won’t be home during the cleaning, or the home is vacant, the technician will collect payment before starting. We accept major credit cards, Venmo and cash. Checks are accepted only by prior arrangement.